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Hi Reza,
Thank you for posting your query in Microsoft Community.
Share this information to assist you better.
- Are you facing this issue with other devices also?
- Since when are you facing this issue?
- Do you get any error code/message when you connect the device?
I suggest you to try the following methods and check:
Method 1: Run Hardware Troubleshooter to diagnose issue with hardware if there are any on your computer. Follow the steps:
a: Click on Start icon or hit Windows logo and click on Settings.
b:Type Troubleshooting and select troubleshooting.
c:Click on Hardware and Sound and select Hardware and Devices and click on next and follow the on-screen instructions.
Method 2: Disable and re-enable all the Universal Serial Bus controllers (USB) controllers.
The USB controllers represent the USB ports in Device Manager.
To disable and re-enable the USB controllers, follow these steps:
a) Open Device Manager.
b) Expand Universal Serial Bus controllers.
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c) Note: You might have to scroll down the list to find this item.
d) Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
e) Repeat the above step for each USB controller that is listed under Universal Serial Bus controllers.
f) Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and
g) Reinstall all the USB controllers that you uninstalled.
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Method 3:
I see that you have tried updating drivers, however if you have not tried installing latest driver from the manufacturer website in compatibility mode.
Follow the steps below on how to install driver in compatibility mode:
1. Download the driver from the manufacturer’s website and save it on your local disk.
2. Right click on the setup file of the driver and select “Properties”.
3. Select “Compatibility” Tab.
4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.
Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.
For further assistance, you can post your query in Microsoft Community.
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Thank you.