Open a Sony Network Entertainment account on PSN (or use your existing Sony Entertainment Network account). Select the PlayStation ® Store icon on the PS4™ system home screen. On PlayStation ® Store, select Redeem Codes at the bottom of.
After the big Sony hack where they lost everyone's credit cards, I decided to start purchasing PSN cards instead of directly using my credit card on PSN. And if my account got hacked, I didn't want a bunch of extra funds on my account, so I only redeemed them when necessary. Cut to this morning, where I tried to redeem a newly scratched off card I bought last year... 'code has already been used'. Am I just screwed?
PSN Support Chat Log:
Rodrigo: Hello, My name is Rodrigo how may I assist you today?
You: I just tried to enter a code for a $50 PSN funds card and it says the code has already been used!!
You: I bought the PSN card at Target. The receipt said activation successful, and I just scratched off the silver gunk on the card 15 minutes ago.
Rodrigo: I am truly sorry for this situation, please give me the opportunity to assist you with this inconvenience. I'll be glad to assist you today.
Rodrigo: In order to provide you with the most personalized support, could you please confirm your exact* information:
You: (info)
Rodrigo: Thank you very much, could you please provide me with the Serial number of this voucher? It's located below the bar code, it should be a 10 digits code.
You: (code)
Rodrigo: Can you see a code at the lower right corner?
You: Yes
You: (code)
Rodrigo: This is the serial of a different card, could you please attach a picture of the voucher, showing the voucher code and the serial number, i need to check more information.
Rodrigo: You can upload files to the chat now.
Rodrigo: Please select the 'upload file' option and attach a picture of the voucher in question.Your file has been successfully uploaded to the agent.
Rodrigo: Yes, have to tell you that indeed the voucher has been redeemed on a different account but it was redeemed 8 months ago. (02/18/2015)
You: So someone stole my $50?
Rodrigo: This code was redeemed and used on a different account, you purchased this on 11/16/2014 and it was redeemed 3 months later, i have to be completely honest with you and is that we are not able to provide a different voucher from the costumer service department because the content was redeemed after it's purchase date.
You: Of course it was redeemed after the purchase date - that's when the card was activated! It clearly wasn't activated by me.
Rodrigo: Multicron, i want you to understand the complete situation. We cannot reverse or provide new content because the content has been redeemed and the other reason is that it was purchased 1 year ago. Rodrigo: That only possibility to get a refund/replace is with the institution where you purchased this content (Your retailer).
You: Can I escalate this? The reason I started buying PSN cards was that you got hacked and lost everyone's credit cards. Now you're telling me if someone steals my PSN code, I'm screwed? That makes me want to never be a Sony customer ever again.
You: I can't get a refund, I bought the card last year.
Rodrigo: I actually said that this request, (specifically due to the circumstances ) is not possible to be reversed because of the previous reasons, the evidence shows that this card was redeem for that reason and because of the PSN policies we cannot process a voucher redeemed 8 months ago. May i know if you have any other question, besides this?
You: I know the card was redeemed - NOT BY ME. Can I please escalate this?
Rodrigo: Please allow me a moment while i transfer this interaction, it can take a couple of minutes.Marcela is your new agent for the chat session.
Marcela: Hello, My name is Marcela how may I assist you today?
Marcela: Rodrigo, I understand that you have an issue with your voucher, am I correct?
Marcela: I really apologize Multicron I got confused with the previous conversation, I am reviewing the interaction with the previous agent to understand more about the issue
Marcela: Ok, Multicron I understand this voucher was bought on 2014 correct? However I can also see that the code was redeemed some time later, I know this is not the response you are looking for today but in this case the code has been redeemed after purchased,
Marcela: There is no way for us to investigate the ownership of each account involved, we're really sorry for the inconvenience.
You: Rodrigo already verified I did not redeem the code?
Marcela: Although the voucher is not appearing on your account, we are not able to determine who the owner of the other account is Multicron.
You: Right. So it's not me, and there's nothing you can do to get my $50 back? Please tell me how I can use Sony services without getting my credit cards hacked and stolen, and my PSN card codes stolen.
Marcela: I apologize Multicron but the code was redeemed after the purchased date.
You: Of course it was redeemed after the purchase date. How could it have been redeemed before the card was purchased and activated at target's register?
Marcela: Exactly Multicron the code has been used after purchased and not before you actually got the code.
You: Which is true 100% of the time??
Marcela: I am providing the information from my system Multicron, I just want to confirm, did you purchase the code on 11/16/2014 as on the previous conversation is showing?
You: Yes.
You: I have the receipt - I uploaded a pic of the receipt and card to Rodrigo
Marcela: And I apologize you had troubles with your credit cards before, I understand that could be really frustrating however if the password is not shared there shouldn't be any way that someone gets access to your account.
Marcela: Ok, thank you for confirming that Multicron.
You: Uh, remember that giant hack in 2011 where you lost 77 million credit card numbers???
Marcela: We have worked hard ever since so that won't happen again Multicron there has not been any other situation like that.
Marcela: Ok, I am showing that the code was redeemed on February this year.
You: Yes, Rodrigo already told me that.
You: But not by me, and not on my account
Playstation Plus Card Not Activated
Marcela: I wish we could have a way to actually confirm what is the ownership of the account where the code has been redeemed Multicron, however at the moment the code has been redeemed and we cannot replace it.
Marcela: Do you have any other question different than this one?
You: Can you please escalate this?
Marcela: I am sorry Multicron this is the higher level of support you can reach at the moment.
You: At the moment? When can I escalate this?
Marcela: I mean this is the higher level of support you can reach, I am a PlayStation supervisor, we are not able to escalate this I really apologize.
Marcela: Do you have any other question Multicron>
Psn Card Not Activated
You: So you're basically telling me if someone steals my PSN funds there is no recourse?
You: So I can just start plugging in 12 digits codes to PSN to see what works? That seems insane.
Marcela: I am sorry sir, that is not what I meant, and we respect the way you feel however I am just informing the process we have and there is no way for us to confirm who is actually the ownership of the account where the code was redeemed.
Marcela: Therefore there is no way to track who is the person who actually redeemed the code,
You: You don't have their billing address or Playsation serial number or anything?
Marcela: No sir, we don't have access to that, that is actually private information, we cannot escalate this case further as much as I would like to Multicron, in this case if you don't have any other doubt I will have to discontinue the conversation.
Playstation Card Not Activated
You: Wow. Ok,bye
Marcela: Thank you for your time Multicron, have a good rest of your day.
Psn Card Not Working
Marcela: And again I apologize for the invonvenience.The agent has ended the chat.